Returns & Refunds

At Bootluxe, we believe that every customer deserves a hassle-free shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to provide you with peace of mind.

Returns Process:
You have 30 days from the date of receiving your order to return unworn and unused items. To initiate a return, please contact our customer service team at +852 2493 7828 or via email at @bootluxe.com to obtain a return authorization. We will provide you with detailed instructions on how to proceed.

Refund Policy:
Once we receive your returned item and verify its condition, we will process your refund back to the original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.

Exchanges:
If you wish to exchange an item for a different size or color, please initiate a return as outlined above. After we receive the returned item, you can place a new order for the desired product. This ensures that you get exactly what you want without any delay.